1. Our Commitment to Responsible Gambling

CasinoBet Casino is committed to providing an enjoyable, secure, and fair gaming environment. Gambling should always be a form of entertainment, not a way to make money or solve financial problems.

We promote responsible gambling in line with our Curacao licensing obligations and our own internal standards. This Responsible Gambling Policy explains:

  • How to keep gambling fun and under control
  • The tools and options available to help you manage your play
  • How we handle problem gambling concerns
  • Where to find independent help and support

By using our services, you acknowledge that you understand and accept the principles set out on this page.

  • CasinoBet Casino strictly prohibits the creation of an account and any form of gambling by persons under 18 years of age, or under the legal gambling age in their jurisdiction, whichever is higher.
  • We reserve the right to request proof of age and identity at any time.
  • If we discover that an account has been opened or used by a minor, we will:
    • Immediately close the account
    • Void any bets and cancel any winnings
    • Return any remaining balance, where legally possible, to the original source of funds

Parents and guardians who share devices with minors should take particular care to secure access to gambling websites (see Section 10).

3. Principles of Responsible Gambling

To help you maintain control, we encourage you to follow these principles:

  • Gamble for entertainment, not to make money
  • Only play with money you can afford to lose
  • Never chase losses
  • Do not gamble when:
    • You are under the influence of alcohol or drugs
    • You are feeling depressed, anxious, or under significant stress
  • Treat gambling as one part of your leisure time, not your main activity
  • Keep track of:
    • The time you spend playing
    • The amount of money you deposit, wager, and lose
  • Take regular breaks from play and avoid long continuous sessions

If at any point gambling stops being fun or begins to cause you concern, you should consider using our restriction tools or seeking professional help.

4. Recognising Problem Gambling

Gambling can become problematic if it starts to negatively affect your finances, relationships, work, or health. You may be at risk of problem gambling if you recognise several of the following signs:

  • You spend more money or time on gambling than you intend
  • You try to recover losses by continuing to gamble (“chasing losses”)
  • You gamble with money needed for bills, rent, debts, or essential living expenses
  • You borrow money or sell possessions to fund gambling
  • You hide or lie about your gambling to family or friends
  • You feel guilty, anxious, or depressed about your gambling
  • You find it difficult or impossible to stop or reduce your gambling
  • Gambling interferes with your work, studies, or family life
  • You use gambling to escape from problems or negative emotions

If these signs apply to you, we strongly recommend that you:

  1. Immediately consider applying a break or self-exclusion from your CasinoBet account; and
  2. Contact an independent support organisation (see Section 9).

5. Self‑Assessment

We encourage players to regularly assess their gambling behaviour. You may use the well-known South Oaks Gambling Screen (SOGS) or similar screening tools to evaluate your situation.

When answering self-assessment questions, be honest with yourself. If the results suggest that you may have a gambling problem, you should:

  • Stop gambling immediately
  • Consider using our self-exclusion options (Section 7)
  • Seek professional advice and support (Section 9)

6. Player-Controlled Limits and Breaks

CasinoBet provides several tools to help you manage your gambling in line with your personal circumstances and risk tolerance. Availability and exact configuration of tools may evolve over time; the most current options are always accessible in your account area or via Support.

6.1 Time Alerts and Session Awareness

You can set time alerts and reminders to help you monitor the duration of your gaming sessions. These alerts are designed to:

  • Notify you when you have been active for a specified period
  • Encourage you to take a break
  • Increase your awareness of how long you have been playing

6.2 Voluntary Breaks (“Cooling-Off”)

If you feel you need a short pause from gambling, you may request a temporary break from your account. During a voluntary break:

  • Your access to deposits and real-money play will be suspended
  • You will not receive marketing communications related to bonuses or promotions (subject to processing times)
  • The break will last for the period you select

You can request a voluntary break by contacting our Support team via live chat or email at support@casinobet.com and specifying the duration you want (e.g., 24 hours, 7 days, 30 days).

7. Self‑Exclusion

If you believe your gambling is out of control or at risk of becoming problematic, you should consider self-exclusion.

7.1 What Self‑Exclusion Means

Self-exclusion is a more serious and longer-term restriction than a temporary break. When you self-exclude:

  • Your account will be blocked for the agreed period
  • You will not be able to log in, deposit, or place bets
  • We will take reasonable steps to prevent you from opening new accounts during the exclusion period
  • You will be removed from our marketing lists as soon as reasonably practicable

Self-exclusion is designed to help you stop gambling completely for a defined period. It is not intended as a way to manage ordinary spending or short-term frustration with gambling outcomes.

7.2 How to Request Self‑Exclusion

You may request self-exclusion at any time by:

  • Live chat: Contacting our Support team from within your account; or
  • Email: Writing to support@casinobet.com from the email address registered to your CasinoBet account

Please clearly state:

  • That you wish to self-exclude
  • The duration you are requesting (e.g., 6 months, 1 year, 5 years, or permanent)
  • Any additional accounts you may hold with CasinoBet (if applicable)

Upon receipt of your request, we will:

  • Confirm the self-exclusion in writing (via email)
  • Implement the exclusion as soon as reasonably practicable
  • Apply the exclusion to the period you selected

7.3 Duration and Re‑Opening of Accounts

  • During the self-exclusion period, your account cannot be reopened under any circumstances.
  • For long-term or permanent self-exclusions, we may, at our sole discretion, require a written request and a mandatory cooling-off period before considering any reactivation once the minimum period has expired.
  • We reserve the right to refuse any request to reopen an account where we believe it is not in the best interest of the customer or conflicts with our responsible gambling obligations.

8. Our Approach to Monitoring and Intervention

While we encourage you to take primary responsibility for your gambling behaviour, CasinoBet may also:

  • Review accounts where we identify patterns that may indicate problematic gambling (for example, frequent large deposits, rapid losses, or requests for repeated re‑openings)
  • Contact you to discuss your gambling activity where we consider this appropriate
  • Suggest or apply responsible gambling measures, including temporary restrictions, mandatory breaks, or self-exclusion, where we reasonably believe there is a risk of harm

Our actions in this regard are discretionary and do not relieve you of the responsibility to manage your own gambling.

9. Independent Help and Support

If you are concerned about your gambling, or about someone else’s gambling, we strongly recommend contacting an independent support organisation. These services are confidential and, in many cases, free of charge.

Examples of recognised organisations include (availability may vary by country):

You should also consider speaking with your doctor or a qualified mental health professional, especially if gambling is affecting your mental health or causing significant distress.

10. Protecting Minors and Vulnerable Persons

CasinoBet does not target minors or vulnerable persons in any form of marketing or service offering. To help prevent underage access:

  • Always log out of your CasinoBet account when you finish playing
  • Do not share your username, password, or payment details with anyone
  • Avoid saving passwords in browsers or devices that minors can access
  • Use parental control and content-filtering software to restrict access to gambling sites, such as:

If you become aware that a minor has accessed or is attempting to access our services, you must notify us immediately at support@casinobet.com so that we can take appropriate action.

11. Financial Responsibility and Cryptocurrency Use

CasinoBet is a cryptocurrency-focused platform. While crypto transactions can be fast and convenient, they also carry additional risks such as price volatility and irreversible transfers. To gamble responsibly with cryptocurrency:

  • Consider the value of your deposits and wagers in your local currency
  • Do not use borrowed funds, credit, or essential savings to gamble
  • Remember that crypto values can fluctuate significantly; never rely on gambling winnings or crypto gains to cover necessary expenses
  • Set personal budgets for both gambling and cryptocurrency holdings and stick to them

If you experience financial difficulties related to gambling, seek advice from a financial counsellor or debt advisory service in your jurisdiction.

12. Fair Play, Security, and Player Protection

Responsible gambling also includes fair and secure gameplay. At CasinoBet:

  • All games are provided by reputable, licensed software providers or use provably fair technology for our proprietary titles
  • Random Number Generators (RNGs) are used to ensure game outcomes are fair and unbiased
  • Cryptographic security protocols (including SSL/TLS) are implemented to protect your personal and financial data
  • Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures are in place to protect both players and the integrity of our platform

If you suspect any irregularities in game outcomes or account activity, contact us immediately.

13. Marketing and Promotions

We strive to market our services in a socially responsible manner:

  • We do not intentionally target minors or self-excluded players with marketing communications
  • You may opt out of promotional emails and notifications at any time via your account settings or by contacting Support
  • If you have self-excluded, we will take reasonable steps to remove you from all marketing lists as soon as practicable

If you believe you have received inappropriate marketing material from CasinoBet, inform us at support@casinobet.com.

14. Contacting Us About Responsible Gambling

If you have any questions about this Responsible Gambling Policy, or if you wish to:

  • Request a temporary break
  • Request self-exclusion
  • Discuss concerns about your gambling or another player’s gambling on our platform

You can contact us at:

  • Email: support@casinobet.com
  • Live Chat: Available to registered users via the CasinoBet website during operating hours

Please clearly indicate in your message that your enquiry relates to “Responsible Gambling” so we can prioritise it appropriately.

15. Policy Review

CasinoBet reviews its Responsible Gambling Policy and related tools on a regular basis to:

  • Reflect changes in legal and regulatory requirements
  • Incorporate industry best practices and technological developments
  • Improve the level of protection offered to our players

Any material updates to this page will be published on our website and will take effect from the date of publication.

Gambling involves risk. Please play responsibly. If you are in any doubt about your ability to gamble safely, do not gamble.