This Privacy Policy explains how CasinoBet Casino (“CasinoBet”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you access or use our website, products, and services (collectively, the “Services”).

By creating an account, accessing, or using CasinoBet Casino, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here.

If you do not agree with this Privacy Policy, you must not use our Services.

1. Data Controller and Contact Details

CasinoBet Casino operates under a Curacao gaming license as a cryptocurrency-focused online casino.

For any questions about this Privacy Policy or your data protection rights, you may contact us at:
Email: support@casinobet.com

If and where applicable under your local law (for example, if GDPR applies), CasinoBet Casino acts as the data controller of your personal data processed in connection with the Services.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

  • All visitors to our website;
  • Registered players and account holders;
  • Participants in promotions, tournaments, loyalty/VIP programs;
  • Any other individuals whose data we process in connection with the Services.

It covers personal data collected:

  • Through our website and mobile-optimized platform;
  • Through customer support channels (live chat, email, forms);
  • Through KYC/AML verification processes;
  • Through marketing and communication tools;
  • Through participation in games, tournaments, and loyalty programs.

Depending on your jurisdiction (including where EU/EEA or UK data protection laws apply), we process your personal data on one or more of the following legal bases:

  • Performance of a contract: To register your account, provide gaming services, process deposits/withdrawals, and administer promotions and loyalty programs.
  • Compliance with legal obligations: To comply with Curacao gaming regulations, anti-money laundering (AML) and counter-terrorist financing (CTF) requirements, age verification, responsible gambling obligations, tax and accounting rules.
  • Legitimate interests: To secure our platform, prevent fraud and abuse, improve our Services, manage risk, and conduct analytics and reporting, where such interests are not overridden by your rights.
  • Consent: For certain marketing communications, cookies/trackers (where required), and specific optional features or surveys. You may withdraw consent at any time, without affecting the lawfulness of processing prior to withdrawal.

4. Information We Collect

We collect and process different categories of personal data, depending on how you use our Services.

4.1 Information You Provide to Us

When you register, use our Services, or contact us, you may provide:

  • Account and Identity Data

    • Name, username, date of birth, country of residence;
    • Contact details (email address, phone number, where applicable);
    • Password and security credentials;
    • KYC documents:
      • Passport, national ID card, or driver’s license;
      • Proof of address (e.g., utility bill, bank statement);
      • Any other documents requested to comply with AML/CTF or regulatory requirements.

  • Transactional and Financial Data

    • Cryptocurrency wallet addresses used for deposits and withdrawals;
    • Information about deposits, wagers, wins/losses, bonuses claimed, and withdrawals;
    • Payment-related data related to third-party services (e.g., MoonPay transaction references, Interac payment confirmations);
    • Currency and preferred payment method details (where applicable).

  • Gameplay and Loyalty Data

    • Records of games played (slots, live dealer, table games, crash games, proprietary games);
    • Bet amounts, outcomes, RTP-related data at the account level;
    • Loyalty/VIP tier, rakeback, cashback, and rebates;
    • Participation in tournaments, promotions, missions, and challenges.

  • Communications and Support Data

    • Content of your communications with us via email, live chat, or other channels;
    • Support tickets, complaints, and dispute information;
    • Feedback, surveys, or responses to questionnaires.

  • Responsible Gambling Data

    • Self-exclusion or account closure requests;
    • Requests for breaks or timeouts;
    • Self-assessment or problem gambling indicators (e.g., use of the South Oaks Gambling Screen, where provided).

4.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical and usage information, such as:

  • Device and Technical Data

    • IP address and approximate geolocation (country/region level);
    • Device type, operating system, browser type and version;
    • Language settings, screen resolution, and time zone.

  • Usage and Interaction Data

    • Pages viewed, navigation paths, and time spent on pages;
    • Clicks, scrolling, and interaction with games and features;
    • Login timestamps, session duration, and activity logs;
    • Error logs and performance data.

  • Cookies and Similar Technologies
    We use cookies and similar technologies to recognize you, remember your preferences, secure your account, and analyze usage.
    For more details, see Section 9 (Cookies and Tracking Technologies).

4.3 Information from Third Parties

We may receive personal data about you from:

  • Payment and Crypto Service Providers

    • MoonPay, Interac, and other processors may provide us with transaction confirmations, reference IDs, and limited payment-related information to verify and process your deposits/withdrawals.

  • Verification and Compliance Providers

    • Identity verification services, AML/CTF screening tools, and sanction list providers;
    • Fraud prevention and risk scoring services.

  • Game Providers and Platform Partners

    • Technical logs, game session IDs, and aggregated data related to gameplay from third-party software providers (e.g., Evolution, Pragmatic Play, etc.).

  • Marketing and Affiliate Partners

    • Information about how you arrived at our website (campaign IDs, referral sources, affiliate codes);
    • Limited profile data (where lawfully obtained and shared with us).

We process such data in accordance with this Privacy Policy and applicable law.

5. How We Use Your Information

We use your personal data for the following purposes:

5.1 Account Creation and Management

  • To register and maintain your CasinoBet Casino account;
  • To verify your age and eligibility to use our Services;
  • To manage login credentials, security settings, and account preferences.
  • To provide access to our full game library (slots, live dealer, table, crash, proprietary games);
  • To process deposits and withdrawals in supported cryptocurrencies and fiat payment methods (e.g., Interac, MoonPay purchases);
  • To operate tournaments, missions, challenges, and promotional campaigns;
  • To administer our multi-tiered loyalty and VIP program, including calculation and payment of rakeback, cashback, and rebates.

5.3 Regulatory Compliance and Risk Management

  • To comply with Curacao gaming regulations and licensing conditions;
  • To conduct KYC/AML/CTF checks and monitor transactions for suspicious activity;
  • To prevent fraud, abuse, chargebacks, and bonus misuse;
  • To enforce our Terms and Conditions, Bonus Terms, and other policies;
  • To respond to regulatory or law enforcement requests, where legally required.

5.4 Customer Support and Communication

  • To provide live chat and email support;
  • To respond to your questions, complaints, and requests;
  • To notify you of important changes to our Services, terms, or policies;
  • To communicate about security alerts, account issues, and service updates.

5.5 Personalization, Analytics, and Service Improvement

  • To personalize your experience (e.g., recommended games, tailored offers within legal limits);
  • To analyze usage patterns and performance of our website and games;
  • To improve our platform, features, and user interface;
  • To test and deploy new products, services, and functionalities.

5.6 Marketing and Promotions

  • To send you marketing communications (where permitted by law and, where required, with your consent), including:
    • News about new games, features, tournaments, and promotions;
    • Loyalty program updates and VIP offers.
  • To manage your marketing preferences and unsubscribe requests.

You can opt out of direct marketing at any time (see Section 11).

5.7 Responsible Gambling

  • To provide and manage responsible gambling tools and account restrictions where available;
  • To act on self-exclusion, time-out, or account closure requests;
  • To identify and respond to potential indicators of problem gambling, in line with legal and regulatory obligations.

6. How and With Whom We Share Your Information

We may share your personal data with:

6.1 Group Companies and Service Providers

  • Technical and Hosting Providers

    • For website hosting, data storage, security, and IT support.

  • Payment and Crypto Processors

    • MoonPay, Interac, cryptocurrency payment gateways, and other financial service providers to process deposits and withdrawals.

  • KYC/AML and Risk Management Providers

    • Identity verification, document validation, sanctions and PEP screening, fraud detection, and risk-scoring services.

  • Game and Software Providers

    • Third-party game studios and live casino providers (e.g., Evolution, Pragmatic Play, etc.) for the technical operation of games and game sessions.

  • Analytics and Marketing Tools

    • Web analytics, performance monitoring, and marketing platforms (subject to applicable consent requirements).

All such third parties are bound by contractual obligations to protect your data and use it only for the purposes for which it was disclosed.

We may disclose your data:

  • To regulatory, supervisory, or licensing authorities (e.g., Curacao regulators) as required;
  • To law enforcement or governmental bodies, if mandated by law or court order;
  • To comply with AML/CTF, fraud prevention, and responsible gambling obligations;
  • To protect our rights, property, or safety, and that of our customers or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your personal data may be transferred as part of the business. In such cases, we will ensure that any receiving party is bound by data protection obligations consistent with this Privacy Policy.

We do not sell your personal data to third parties.

7. International Data Transfers

Due to the nature of our operations and the global nature of online gaming:

  • Your data may be processed and stored on servers located outside your country of residence, including in Curacao or other jurisdictions;
  • Our service providers and partners may be located in various countries.

Where required by applicable law (for example, under GDPR), we implement appropriate safeguards for international data transfers, such as:

  • Contractual clauses (e.g., Standard Contractual Clauses);
  • Technical and organizational security measures;
  • Limiting access to data on a need-to-know basis.

By using our Services, you acknowledge that your data may be transferred to, and processed in, countries that may have different data protection laws than your home jurisdiction.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide the Services and maintain your account;
  • Fulfill the purposes described in this Privacy Policy;
  • Comply with legal, regulatory, and licensing obligations (including AML/CTF and accounting record-keeping requirements);
  • Resolve disputes and enforce our agreements.

Retention periods may vary depending on the category of data and applicable law. In general:

  • Account and transactional data may be retained for a minimum period required by gaming and AML regulations (often several years after account closure or last transaction);
  • KYC documents are retained as required for AML/CTF compliance;
  • Marketing data is retained until you opt out or withdraw consent, subject to legal limits;
  • Logs and technical data are retained for security, troubleshooting, and analytics for a reasonable period.

When data is no longer needed, we will securely delete or anonymize it, unless legal obligations require further retention.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you when you visit our website;
  • Maintain your session and keep you logged in;
  • Remember your preferences (language, layout, etc.);
  • Enhance security and prevent fraud;
  • Analyze traffic, usage, and performance;
  • Support marketing and promotional campaigns (where allowed).

9.1 Types of Cookies

  • Strictly Necessary Cookies
    Required for basic operation of the website and Services (e.g., login, security, navigation). These cannot be disabled via cookie banners.

  • Functional Cookies
    Remember your preferences and improve user experience.

  • Performance and Analytics Cookies
    Help us understand how users interact with our site so we can improve functionality and performance.

  • Marketing and Advertising Cookies
    Used to deliver relevant offers and measure campaign effectiveness, where permitted by law and, if required, with your consent.

9.2 Managing Cookies

You can manage or delete cookies through your browser settings. Disabling certain cookies may impact the functionality of our Services.

Where required by law, we will present you with a cookie banner and request your consent for non-essential cookies.

10. Security Measures

We take the security of your data seriously and implement appropriate technical and organizational measures, including:

  • Encryption: Use of SSL/TLS (e.g., 128-bit or higher) to protect data in transit between your device and our servers;
  • Access Controls: Restricted access to personal data to authorized personnel on a need-to-know basis;
  • Secure Infrastructure: Use of secure hosting environments, firewalls, and intrusion detection/prevention systems;
  • Data Minimization: Collecting only the data necessary for specified purposes;
  • KYC and AML Controls: Identity verification and monitoring to prevent misuse of the platform;
  • Regular Monitoring: Ongoing monitoring for suspicious activities, fraud, and security incidents.

While we strive to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity under your account.

11. Your Rights

Depending on your jurisdiction and applicable law, you may have some or all of the following rights regarding your personal data:

  • Right of Access: To obtain confirmation whether we process your data and receive a copy of your personal data.
  • Right to Rectification: To have inaccurate or incomplete data corrected.
  • Right to Erasure: To request deletion of your personal data, subject to legal and regulatory retention requirements.
  • Right to Restriction of Processing: To request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible and legally required.
  • Right to Object: To object to processing based on our legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time, without affecting prior lawful processing.
  • Right to Lodge a Complaint: With a competent data protection authority or regulator in your jurisdiction, if you believe your rights have been violated.

To exercise your rights, contact us at: support@casinobet.com
We may need to verify your identity before responding to your request. Certain rights may be limited or denied where we are required to retain data by law, regulatory obligations, or for legitimate business purposes.

12. Marketing Communications

We may send you marketing communications about:

  • New games, features, and services;
  • Promotions, bonuses, tournaments, and loyalty/VIP updates;
  • Other news and offers related to CasinoBet Casino.

Where required by law, we will only send such communications with your consent. You can opt out at any time by:

Opting out of marketing will not affect service-related communications (e.g., account notifications, security alerts, transaction confirmations).

13. Responsible Gambling and Protection of Minors

CasinoBet Casino is committed to responsible gambling and the protection of minors.

  • Our Services are strictly not available to individuals under 18 years of age or under the legal gambling age in their jurisdiction, whichever is higher.
  • We perform age and identity verification and may request supporting documents.
  • We provide options for account freezing or closure upon request, and offer guidance for responsible play.
  • We may use data and activity patterns to identify potential problem gambling behavior and take appropriate measures, in line with our regulatory obligations.

If we become aware that a minor has provided us with personal data or accessed the Services, we will take steps to close the account and delete the data, subject to legal and regulatory retention requirements.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or content (including payment providers, game studios, and external resources).

  • This Privacy Policy does not apply to third-party websites or services that we do not control.
  • We are not responsible for the privacy practices or content of such third parties.

You should review the privacy policies of any third-party websites or services you visit or use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our Services, operations, or business practices;
  • Changes in legal, regulatory, or technical requirements.

When we make material changes, we will:

  • Update the “Last updated” date at the top of this page; and
  • Provide additional notice where appropriate (e.g., via email or in-account notification).

Your continued use of the Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, contact us at:

CasinoBet Casino
Email: support@casinobet.com

We will review and respond to your inquiry in a timely manner, in accordance with applicable law and regulatory requirements.